Your rights
under EC Regulation 261/2004 if your flight is cancelled, delayed or
your are denied boarding
If you are
travelling into or out of the EU, or on an EU carrier, you may have
rights which you can assert against the relevant airline in the event
that your flight is cancelled, delayed or you are denied boarding. For
more information about EC Regulation 261/2004, please log on to
http://ec.europa.eu/transport/air_portal/passenger_rights/information_en.htm
Liability
of Sylhet Travel
Sylhet Travel does not
accept liability where the failure to provide part or all of your
booking, death or personal injury is not caused by any fault of us, our
agents or Travel Suppliers. In respect of international travel by air,
sea and rail, our liability will be limited in the manner provided by
the relevant international conventions.
Where Sylhet Travel is
liable for direct loss this will be limited to a maximum of the total
price of the products or services in respect of which a claim is made
(save for the case of death or personal injury in respect of which there
is no limit).
Sylhet Travel will not be
liable for any indirect or consequential loss of any kind in contract,
tort or otherwise arising out of your use of this Site or any of the
travel products or services booked or purchased on the Site.
Queries and
Complaints relating to your Booking
Please contact our
customer services team, if you have any other enquiries or complaints
relating to your booking prior to departure.
APIS
All airlines are
required to collect Advance Passenger Information from passengers before
travel to or from the USA and certain other countries. You agree to
supply this information to Sylhet Travel and consent to Sylhet Travel passing this
information to the airlines who may onward disclose it to foreign
authorities. If you do not supply Advance Passenger Information, you may
be refused entry to these countries. It is also important that the
information is accurate so that you do not have any delay when you pass
through Immigration on arrival in these countries. The information you
will be asked to provide will depend on the country you are visiting but
will include passport information, city and country of residence and
destination address if travelling to the USA (for all travellers on your
booking).
Customer
Behaviour
It is your
responsibility to ensure that you do not behave in a way which is
inappropriate or causes offence or danger to others or which risks
damage to property belonging to others (including but not limited to
drunkenness, air rage) whilst on your holiday or using a
service/product. If your behaviour is inappropriate and/or causes
offence, or damage to others, or risks damage to property belonging to
others, we and/or our Travel Suppliers (e.g. airline staff) may cancel
your booking, in which case our and our Travel Supplier's responsibility
to you will cease immediately and you will not be eligible for any
refunds, payments of compensation and/or any reimbursement of any cost
or expenses you may incur as a result of such termination. Further, you
will be liable to reimburse us for any expenses we incur as a result of
such termination.
Use of the
Site
The Site is
provided on an 'as is' and 'as available' basis. Sylhet Travel does not accept
any liability in respect of your ability to access or use the site at
any time or any interruption in that access or use or any failure to
complete any transaction. Sylhet Travel does not warrant that the Site is free
from computer viruses or other properties that may cause loss or damage.
Information
on the Site
Sylhet Travel offers all
of the general information on the Site for purposes of guidance only.
Please note that Sylhet Travel may at any time change any aspect of the Site
or its content, including the availability of any suppliers, features,
information, database or content. You need to check with the relevant
Travel Supplier, destination, embassy, or tourist office to confirm the
guidance is up to date. In particular, with respect to passports, visas,
and vaccination requirements, Sylhet Travel does not guarantee that the
information is always up to date and it is your responsibility to ensure
that you understand and comply with all relevant passport, visa, and
vaccination requirements.
Sylhet Travel does not
guarantee that information on the Site (including without limitation
prices, descriptions or dates) is free from errors or omissions but we
will use all reasonable endeavours to correct any errors or omissions as
soon as practicable once they have been brought to our attention.
User
Obligations
You agree to be
bound by the following obligations, including without limitation:
You accept
financial responsibility for all transactions made under your name or
account.
You must be 18 years of age or over and have legal capacity.
You warrant that
all information you provide about yourself or members of your household
shall be true and accurate.
The Site must not
be used for speculative, false or fraudulent bookings.
The transmission of
threatening, defamatory, pornographic, political, or racist material or
any material that is otherwise unlawful is expressly prohibited.
The Site and any
content may not be modified, copied, transmitted, distributed, sold,
displayed, licensed or reproduced in any way by you, except that one
copy of the information contained within the Site may be made for
personal, non-commercial use.
Denial of
Access
Sylhet Travel reserves
the right to deny access to the Site at any time without notice.
Links to
Third Party Web Sites
The Site may
contain hyper links to external web sites owned and operated by third
parties. Sylhet Travel has no control over or association with such third
party sites and no responsibility in relation to the accuracy,
completeness and quality of the information contained within them. Any
and all contents on these external web sites do not reflect products,
services or information provided by Sylhet Travel. You should direct any
concerns regarding any external link to the site administrator or
webmaster of such site.
Force
Majeure
Sylhet Travel shall not
be liable for any failure in the course of this Agreement if the same
shall arise out of a force majeure event. This shall include without
limitation government intervention, wars, civil commotion, hijacking,
fire, flood, accident, storm, strikes, lockouts, terrorist attacks, or
industrial action affecting Sylhet Travel or its suppliers.
Copyright
and Trademarks
The copyright and
all proprietary rights in the Site and all content are reserved by
Sylhet Travel. The material contained within the Site is the property of
Sylhet Travel or its affiliates unless identified as belonging to third
parties. The name Sylhet Travel and any other marks, logos and graphics of
Sylhet Travel displayed on the Site are registered trademarks of Sylhet Travel or
its affiliates. Other company and product or service names displayed on
the Site may be the trademarks of their respective owners.
You are not granted any right or licence to use any trademarks.
Privacy
Policy
The terms of the
Sylhet Travel Privacy Policy are incorporated into these Terms and Conditions.
You agree to the use of personal information by Sylhet Travel and its
affiliates or third party suppliers in accordance with the terms of and
for the purposes set forth in the Sylhet Travel Privacy Policy.
Security Policy
Sylhet Travel uses secure
technology in order to safeguard personal information and financial
transactions. Sylhet Travel complies with the procedures and security
standards as further set out in the Sylhet Travel Security Policy.
ATOL
The flight booking
we make are ATOL Protected by the Civil Aviation Authority, except when
tickets for scheduled flights are sent to you within 24 hours of payment
being accepted. ATOL Protection extends primarily to customers who book
and pay in the United Kingdom. If your booking is ATOL protected, this
will be clearly stated in your confirmation email. Visit www.atol.org.uk
if you want to know more.
Changes to
Terms and Conditions
Sylhet Travel reserves
the right to change or update the Terms and Conditions relating to use
of the Site from time to time without prior notice to Users. The current
version of the Terms and Conditions will be displayed within the Site
from the date on which any changes come into effect. Continued use of
the Site following any changes to the Terms and Conditions shall
constitute your acceptance of such changes.
Governing
Law
This User Agreement
is between you and Sylhet Travel and is governed by the laws of England and
Wales.
The Site is offered to you by Sylhet Travel Services, whose registered office is Granite Buildings, 6 Stanley Street, Liverpool, L1 6AF and company registration no 4685423. Please note that all correspondence should be sent to Sylhet Travel Services Ltd, 249 Wilmslow road, Manchester M14 5LW.